Shipping & Returns

Shipping
I ship everything with Austrian Post. Orders of 30.-Euro or more will be shipped with tracked service and insured up to 100 Euro. Shipping cost depends on where you live: it is free within Austria, 2.- Euros within the European Union, and 4.- Euros to the rest of the world.

Shipping time
I typically get orders ready for shipping and post them within 1 week, unless there’s a pandemic that slows things down. Usually it’s even faster. Shipping times vary, depending on the size of the package and where it goes. Austrian shipments usually arrive within two days, while overseas shipping can take up to 15 business days. Additionally, when shipping outside the EU, customs can hold up things and sometimes a package sits in NYC customs department for 3 weeks, which is annoying but out of my hands. Please be patient, so far, all my packages have arrived!

Customs
My prints are all original prints, and though are declared as “original art” which is, in my price category, typically free. I know it’s free to the US for sure. If you are unclear about how the situation is in your country, please google it and find out! I am not responsible for and customs fees, that’s something the customer has to pay. I really don’t think it’s going to be an issue though. It has never happened so far.

Damages & Insurance
If your order arrives damaged you will have to file a complaint, I can’t do that, it has to be done by the recipient. I will support you with any information and the sending receipt though, if necessary. Just contact me via the contact form.

Returns
I do take returns, but you will have to pay shipping yourself. If you would like to return an item, please contact me within two weeks, starting on the delivery day, to let me know. This can be done via the contact form. Returned items must be mailed back within 30 days of the delivery date with tracked service. I will refund you via the same payment method you used for paying within 1 week of receiving the returned item.

Cancellations
According to EU law you can cancel any online purchase within 2 weeks of the transaction without any reason. Therefor please use the contact form to inform me about your intent to cancel the purchase within 2 weeks of the transaction. If I have not shipped your order yet I will refund you the full amount including shipping cost via the same payment method you used for paying within 1 week. If I already shipped your item, please return the item within 1 week of receiving it and I will refund you within 1 week of receiving the returned item.